1. Information We Collect

At Nyxos, we collect only the necessary data to provide and improve your shopping experience:

• Account information: Full name, email address, and contact phone number.

• Payment information: Processed 100% securely by encrypted external gateways (Wompi, Bold, Binance). We do not store credit card numbers or banking credentials.

• Order information: Detailed history of your purchases and acquired digital keys or physical products.

• Technical information: IP address, browser type, visited pages, and navigation times for fraud prevention and performance improvements.

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2. How We Use Your Information

We use the data we collect for the following operational and security purposes:

• Process, bill, and deliver your orders of software licenses or physical products.

• Communicate with you to send important notifications or resolve questions about your orders.

• Provide immediate technical assistance and personalized post-sale support.

• Prevent fraudulent activities, unauthorized access, and guarantee the general security of the site.

• Optimize navigation, loading speed, and general technical features of the store.

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3. Sharing Information

Our privacy policy is strict: we do not sell, rent, or disclose your personal information to third parties. We only transfer data in the following cases:

• Secure Payment Gateways: We share only the strictly necessary data with our encrypted payment processors to complete transactions.

• Legal Requirements: If requested by competent authorities through legitimate judicial orders.

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4. Cookies and Similar Technologies

We use essential and analytics cookies to improve your experience on the platform:

• Keep your user session active and remember products added to your shopping cart.

• Save your regional preferences (default language and selected currency).

• Analyze in an aggregate and anonymous way the performance of our pages and navigation flow.

You can configure or disable cookies from your browser settings, though this may limit some features of the site.

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5. Security Measures

We protect the integrity of your personal data through multiple modern security protocols:

• Full encryption of communications through active SSL/TLS certificates.

• Protected storage on secure servers with restricted access controls.

• Internal audits and constant monitoring for malicious activities.

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6. Your Rights and Data Retention

As the owner of your personal data, you can request at any time the access, correction, or complete deletion of your personal information from our database.

We retain your personal information only as long as necessary to fulfill business purposes and legal obligations of Nyxos Shop.